Your baggage transfer booking is subject to these booking conditions and you are advised to read them carefully prior to booking.
By booking via us you agree that:-
- you have read the terms and conditions set out in this document and agree to be bound by these terms and conditions;
- you are over 18 years of age.
These conditions of use do not affect your statuary rights as a consumer. However, you are advised to read them before you place an order, as they apply to the sale of services supplied by Discovery Walking.
Your booking with us is subject to these booking conditions and you are advised to read them carefully prior to booking. These terms and conditions may limit and/or exclude our liability to you. We accept no liability in relation to any omissions made by you connected with any arrangements.
South Downs Discovery Baggage Transfers agree to provide the service on the terms set out below. Our terms and conditions are otherwise subject to change at any time. Whether the services are arranged directly with South Downs Discovery Baggage Transfers or one of its appointed agents your contract is with South Downs Discovery Baggage Transfers.
All prices quoted are inclusive and apply to bookings in 2019. Prices are dependent on availability at the time of booking and we reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. In the case of large groups special rates can be quoted.
Deposit and Balance Payments
A non-refundable deposit of 50% of the total cost of the booking is required at the time of booking. The remaining balance must be paid no later than 6 weeks before the booking start date. For bookings made within 6 weeks of the start date, the total price must be paid at the point of booking. If payment is not received in accordance with these conditions, we reserve the right to cancel the booking and retain the deposit paid.
Payment can be made by bank transfer, cheque or cash on collection.
Cancellations and Amendments
Cancellation of a booking can only be accepted via email to firstname.lastname@example.org. Cancellation clauses for your baggage transfer booking are as follows:
• More than 6 weeks prior to the start you will be charged deposit paid
• Within 6 weeks of the start you will be charged 100% of the full holiday cost
Please note that amendments to booked dates are treated as a cancellation and the cancellation conditions outlined above will apply.
Amendments to a booking can only be accepted in writing via email to email@example.com.
In the unlikely event that South Downs Discovery Baggage Transfers is unable to fulfil the service or any part of it, we reserve the right to cancel or amend the booking. In this instance, notice will be made in writing to the customer, via email at the earliest opportunity and all payments made in relation to the cancellation will be refunded if we cannot provide you with a suitable alternative.
If you receive a refund of all monies paid to South Downs Baggage Transfer Bookings due to cancellation or amendment by us, you will not be entitled to any further sum by way of compensation, damages or otherwise arising from the cancellation or amendment.
Operated by South Downs Discovery Baggage Transfers.
To avoid injury to our drivers each bag must weigh no more than 20 kgs. If it is found that an individual item weighs more than 20 kgs on any of the transfers South Downs Discovery is entitled to either:
• Request that the weight is decreased to 20kg by using an additional bag, which will be charged at £5/day
• If this option is not accepted, we reserve the right to refuse to transport the item
In the event that a bag is not transferred due to the 20 kgs weight limit being exceeded, the customer will not be entitled to a refund of the transfer costs. Furthermore, it will then become the responsibility of the customer to arrange and pay for the transfer of the bag to the next collection point. Insurance of your baggage and their contents is your responsibility. We strongly recommend that you take out travel insurance to cover your belongings. We advise that you do not include items of value or items that are easily damaged.
Baggage must be ready for collection by 9am, clearly labelled and securely packed without loose items attached. Please ensure that your luggage is locked. We undertake to deliver your bags by 4.00 pm (5.00 pm for east to west bookings).
Due to the distances we cover each day and the number of stops that have to be made, if bags are not ready for collection by 9am the driver may leave without them. In this event the customer will not be entitled to a refund of the transfer costs. Furthermore, it will then become the responsibility of the customer to arrange and pay for the transfer of bags to the next collection point.
If we have agreed a time to collect your bags the driver will wait a maximum of 15 minutes after the agreed meeting time, unless you have contacted us to advise of a time change. If after 15 minutes the bags are not ready for collection the driver will leave and a new appointment will need to be made. In this event the customer will not be entitled to a refund. In addition, the customer will be charged the costs for each new collection attempt. Please telephone to notify us of any delay and it may be possible to schedule a new collection time without further charge.
We will always make every effort to ensure baggage is collected and delivered between the agreed times. However should an unforeseen circumstance occur such as vehicle break down or accident, then this may not be possible. In this event we will make every effort to make alternate and acceptable arrangements. South Downs Discovery does not accept any consequential liability resulting from such late deliveries.
The customer must agree that our drivers are able to use their discretion in the delivery of baggage should an accommodation be unstaffed on arrival. Exercising such discretion may require baggage to be dropped off in a porch/outhouse or other such suitable alternative that has been agreed with the accommodation provider, either in writing or verbally, without any liability against loss or damage on the part of South Downs Discovery.
We may exercise the right to involve a third party in transferring your bags.
The transport is provided for the purpose of transferring baggage to and from the locations agreed by the parties. This service does not include the transportation of person(s) as we are not licensed or insured to carry passengers.
South Downs Discovery Baggage Transfers will not accept liability or pay any compensation for any disruption to your baggage transfer service, or for any loss, damage or expense incurred by you as a result of any event outside of our control i.e. ‘Force Majeure.’ This includes, but is not limited to threatened or actual: war or terrorist activities, riots, civil unrest, industrial action, adverse weather conditions, fire, flood, drought, natural or nuclear disasters.
We will only share your personal information with our suppliers where it is necessary to organise your baggage transfer service. We never sell information to third parties for marketing purposes.
South Downs Discovery Baggage Transfers will not accept responsibility for loss or damage to your baggage or personal property unless directly attributable to our negligence.
We recommend that you take out adequate insurance to cover late cancellation, personal accident, illness and loss of possessions.
Complaints and problems
In the unlikely event that you have reason to complain or experience any problems with your holiday or baggage transfer service whilst away, please contact our office immediately and we will do our best to resolve the problem straight away. Where this is not possible, please write to us within 28 days of the end of your baggage transfer service so that we can investigate your complaint.
Law & Jurisdiction
These Booking Conditions and any agreement to which they apply are governed in all respects by English law. Any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only.